1. Content of the complaint
When the relevant party files a complaint against the company's supply chain management, the complaint shall include the following contents:
1.1 specify the matters to which the complaint is filed and the reasons;
1.2 Attached relevant written evidence;
1.3 Specify what requirements are expected to be taken to resolve the problem at the time of filing the complaint;
2. Classification of complaint information
The Company shall classify and identify the inquiry and appeal information received, and the appeal information is divided into general information, special information, important information and non-admissible information.
2.1 General information: relevant parties' consultation on responsible mineral supply chain management of the company, supplier questionnaire, etc.
2.2 Special or important appeal information:
A) Manage information that does not meet the requirements of RMAP;
B) Procurement of minerals to the Company involving information on high-risk areas identified by the Company. Found any related early warning signals in the supply chain, for example, suggests that any products involved in the oecd guidelines mentioned and mining, processing, export, transportation and trade related serious infringement, non-state armed groups, public or private security forces, bribery and mineral origin of fraudulent misrepresentation, money laundering, pay to the government's tax and fee, royalty and other information;
C) Information that the Company's mineral purchases do not conform to the Company's supply chain policies.
2.3 Inadmissible information:
A) petty, malicious, vexatious or suspicious complaints for the purpose of gaining competitive advantage;
B) Complaints that are not supported by convincing objective evidence.
3. Handling of complaints
3.1 Grief Handling Panel The Working Group shall, within 10 working days upon receipt of the complaint, confirm receipt of the complaint and fill in the Grief Information Processing Form to confirm acceptance or rejection of the complaint on the basis of whether the complaint complies with Article 2. If the appeal is rejected, a written explanation shall be provided to the complainant and recorded in the Complaint Registration Form and no further action shall be taken.
3.2 For special important appeal information, the appeal handling team shall investigate, review and adjudicate the appeal or complaint within 30 working days after the decision to accept it. The processing team shall use its best efforts to complete the work before the deadline. In rare cases, additional time may be required.
3.3 The Grievance Panel shall take reasonable measures, including convening one or more meetings, to reach a reasonable decision. Examples of such measures include consultation with experts, requests for additional information from the complainant or others, and the complainant's failure to cooperate may be considered grounds for suspending the procedure.
3.4 The grievance handling panel shall decide by consensus whether to suspend the grievance procedure. The appeal decision shall be communicated in writing to the complainant. The appeal decision shall include: a record of the appeal decision, how and when the appeal decision was made of any new recommendations and the appeal.
3.5 The Office of the Grievance Handling Group shall record the complaints received in the Grievance Registration Form, including the following contents: by whom and when the complaint is submitted; The type, issue or subject of the complaint and the information submitted with the complaint; Accept or reject the decision.
3.6 In order to avoid retaliation and other actions, we shall strictly keep confidential the information of the complainant.
4. Channels of complaint information
The Company has designated the following persons to receive complaints, and may also, through RMI's complaints mechanism, receive information, inquiries and complaints from internal and external parties regarding concerns related to mining, trade, processing and export conditions in the responsible mineral supply chain.
The contact person for receiving complaints is as follows:
Contact: Mr. Li
Contact number: +8618862072836
Email: lyfyuxin@foxmail.com.
